Privacy policy

Last Updated on 15/09/2026

Privacy Policy

 

1. Overview

 

At Ripple Rose (accessible via our website), protecting the privacy and security of our customers’ personal information is a top priority. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit or make a purchase from our store.

 

2. Information We Collect

 

When you interact with Ripple Rose, we collect necessary information to process your orders and improve your shopping experience:



  • Contact Information: Full name, phone number, WhatsApp contact details, and email address.

 

  • Delivery Information: Physical delivery address (including city, area, building name, street, and apartment number within the UAE).

 

  • Order & Transaction Details: Items purchased, order history, payment preference (Cash on Delivery or online payment details), and communication history with customer support.

 

  • Technical & Usage Data: IP address, browser type, device information, and site interaction data collected via cookies and tracking technologies to optimize website functionality.

 

3. How We Use Your Information

 

We use your personal data strictly for operational, logistical, and customer support purposes, including:



  • Processing, fulfilling, and dispatching your orders.

 

  • Contacting you via phone, SMS, or WhatsApp to confirm your Cash on Delivery (COD) order details and coordinate doorstep delivery.

 

  • Handling product inquiries, exchange requests, and customer service claims.

 

  • Improving our website interface, product offerings, and overall customer experience.

 

  • Sending promotional updates or exclusive offers (only if you have opted in, with the option to unsubscribe at any time).

 

4. Sharing Personal Data with Third Parties

 

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, to complete your orders, we share necessary data with trusted service providers:



  • Logistics & Courier Partners: We share your name, phone number, and delivery address with local fulfillment networks and courier riders solely to complete doorstep delivery.

 

  • Payment Processors: If paying online, payment details are processed securely through encrypted third-party payment gateways compliant with financial security standards.

 

  • IT & Analytics Services: Secure hosting platforms and tools that help us analyze website performance and store usability.

 

5. Data Protection & Security

 

We implement robust administrative and technical security measures—including SSL encryption technology—to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

 

6. Cookies & Tracking Technologies

 

We use cookies to enhance your browsing experience, remember shopping cart items, and understand how visitors interact with our website. You can adjust your browser settings to disable cookies, though some features of our website may not function properly as a result.

 

7. Your Rights

 

In accordance with applicable data protection legislation in the United Arab Emirates:



  • You have the right to request access to the personal data we hold about you.

 

  • You have the right to request correction of inaccurate or incomplete information.

 

  • You have the right to request the deletion of your personal data, subject to legal or logistical record-keeping requirements (e.g., tax records or ongoing delivery fulfillments).

 

8. Policy Updates

 

We may update this Privacy Policy periodically to reflect changes in our business practices or regional regulations. Any updates will be posted directly on this page with an updated effective date.

 

9. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:



  • Store Name: Ripple Rose

 

  • Email Support: rathorumer38@gmail.com

 

  • WhatsApp Support: (+92) 3028087558